Privacy Policy

Introduction

Golden Wand Pty Ltd (ABN 12 345 678 901) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Complete inquiry forms on our website
• Request quotations or proposals
• Enter into service agreements
• Communicate with us via email or other channels
• Subscribe to newsletters or updates

This information may include your name, email address, postal address, organisation name, project details, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Prepare proposals and quotations
• Communicate about ongoing projects
• Send relevant updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or unauthorised activity

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist our operations (subject to confidentiality agreements)
• Professional advisers including lawyers and accountants
• Government authorities when required by law
• Other parties with your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and restricted access controls.

However, no method of transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related records are typically retained for seven years following project completion.

Your Rights

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Golden Wand Pty Ltd
Privacy Officer
Level 8, 350 Collins Street
Melbourne VIC 3000
Email: [email protected]